Family Support Worker - Family Support Service

Salary: Up to £37,280 per annum

Permanent full-time

Hours: 37 hours per week

Family Support Worker – Family Support Service

We currently have exciting opportunities within our team for Family Support Workers to join our Family Support Service.  This is an exciting time to join Solihull Metropolitan council, with significant investments into our Early Help Services within Childrens Services. We are committed to achieving positive outcomes for children, young people and their families through early intervention and support.

About the Roles

Family Support Workers undertake a variety of functions in the service and we have opportunity in both direct work and our helpline.

Family Support Worker - Helpline

Our helpline Family Support Workers provide support to families and professionals via our Family Helpline, which operates Monday to Friday, 9:00 am to 4:30 pm. The work is fast-paced and works closely with our Multi-Agency Safeguarding Hub to ensure families receive the right support at the right time. This role involves taking calls from families and professionals, screening multi-agency referral forms (MARFs), and reviewing community-led early help assessments.

Successful candidates must be flexible to business needs, as responsibilities may change.

Family Support Worker - Direct Work

We also have opportunity for Family Support Workers to work directly with families.  Family Support Workers in the direct work team hold their own caseloads, deliver evidence-based interventions, and provide targeted support in family homes and community venues. The role involves working as part of a multi-agency approach to coordinate support for families, including leading Team Around the Family meetings. Workers participate in a duty rota, which may require visits at short notice.

To be successful in this role, you will need to demonstrate:

·       Level 3 qualification, e.g. Level 3 Diploma for Children and Young People's Workforce

·       Experience of working on a 1-1 basis with children, young people or their families in a social care, educational or voluntary setting

·       Strong interpersonal and communication skills to establish collaborative relationships with children and their families, which may be emotionally demanding at times

·       Good organisational skills

·       Effective team working skills

·       Experience of writing reports and knowledge of promoting safeguarding issues

·       Experience of undertaking assessments, an understanding of the threshold criteria, skills in delivering direct work and interventions that are evidence based are crucial for this role.

Support and Benefits

As a Family Support Worker at Solihull, you will be provided with regular supervision and support and will also have access to our Employee Assistance Programme, a 24-hour independent, free, and confidential advice and support service.

In addition, we offer the opportunity to develop your experience and skills within a supportive, professional working environment with a range of excellent benefits including:

•            Flexible working arrangements

•            Family and carer friendly policies

•            Access to the local authority Pension Scheme

•            Employee benefits including staff discounts, subsidised travel passes, and the Cycle 2 Work

•            Generous annual leave of 25 days a year plus bank holidays, with the opportunity to buy a  further 10 days leave

•            Access to Magic Notes, a tool designed to summarise meeting transcripts and documents into cohesive and insightful reports, supporting your professional development and efficiency

For an informal discussion about these vacancies, please contact:

Lou Pinnock  - Team Manager -  lepinnock@solihull.gov.uk    07493 864783

Jade Price – Team Lead  jade.price@solihull.gov.uk   0121 788 4300 (option 2) | Ext: 4447

Closing Date:  28 January 2026

Interview Date:  12 and 13 February 2026

Please note we do not accept CVs.

This post will require an enhanced DBS check.

Apply today